LEGAL
Privacy policy
Who we are
SCHNEX operates a professional tools business from Dubai, United Arab Emirates. This policy explains how we handle personal data collected through schnex.com, the customer account, dealer applications, warranty claims, product registrations and support tickets. Questions can be sent to info@schnex.com.
Data we collect
We collect the name, company, email, telephone, country and message you submit on contact, dealer, warranty, registration and spare-part forms. Customer accounts store hashed passwords, delivery addresses and order history. Server logs may include IP address, browser type and pages viewed. Search terms entered on the site are stored to improve the catalogue. Payment card data is not stored by SCHNEX when an external payment provider is used.
Why we use it
Personal data is used to fulfil orders, review dealer applications, process warranty and spare-part requests, register product serials, answer support tickets, send transactional email and maintain security of the account area. We do not sell customer lists. Marketing email is sent only where you have subscribed, and you can stop it from the same address.
Sharing
We share data with authorised distributors and service centres when a claim or spare-part request requires local inspection. Hosting, email and storage providers process data on SCHNEX instructions. Authorities may receive data where UAE or other applicable law requires it. Dealer application files (trade licence and company profile) are reviewed by SCHNEX dealer managers only.
Retention
Orders, warranty claims, product registrations and dealer applications are kept for the period needed to honour warranty, tax and commercial records — typically not less than seven years. Support tickets remain available while the matter is open and for a reasonable archive period after closure. You may ask for a copy of the data we hold or ask us to correct it by writing to info@schnex.com from the registered email.
Security and transfers
Access to customer and dealer records is limited to SCHNEX staff and appointed processors. Passwords are stored as hashes. Where data is transferred outside the UAE for hosting or email, we require the processor to apply equivalent contractual safeguards.